Privacy Policy

SocialEssence is the "responsible party" for personal information collected through this website.

When you use our contact form or otherwise get in touch with us, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message or enquiry
• Any other information you choose to include when contacting us

We do not knowingly collect sensitive personal information (e.g. health, biometric, or financial data) through this website.

We use the information you provide solely to:

• Respond to your enquiry or request
• Communicate with you about our services
• Improve our website and services

We will not use your information for direct marketing unless you have separately given consent, and you may withdraw that consent at any time.

We process your personal information based on your consent when you submit it via our contact form, and/or because it is necessary to take steps at your request before entering into an agreement (e.g. responding to a project enquiry).

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure, including using secure (HTTPS) connections on our website.

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law, after which it is securely deleted or anonymised.

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate our website (e.g. hosting or email providers), under confidentiality obligations
• Where required by law or a valid legal process

We do not transfer personal information outside South Africa except where a service provider is located abroad and appropriate safeguards are in place.

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time (without affecting processing that occurred before withdrawal)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details in Section 1.

Our website does not currently use analytics or advertising cookies. Essential cookies may be used to keep the site secure and functioning. You can disable cookies through your browser settings.

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at info@socialessence.net.